Training and Development Headings:
Needs
We will only agree to deliver training where a need has been identified and analysed as best addressed through training. We will talk to you about needs in terms of knowledge, skills and attitudes, and individual and organisational benefits. If you want us to help identify and analyse needs we are happy to do so.
Design
Our training is always designed around an agreed set of learning outcomes and by reference to any applicable standards and performance conditions. Our design is built around a cyclical model of doing, reviewing, concluding and planning for doing again. We recognise that people have different learning styles and preferences.
Preparation
We like to know as much as possible in advance about the people we will be working with and the environment that we will be working in. Our trainers also assume that they will need to deal with the unforeseen.
Delivery
We will always explain to participants how we are going to work with them and we will work with them in ways that ensure the learning sticks. If necessary, we will change things along the way as we learn more about participants' needs. Everyone is required to treat each other with respect. No one should suffer embarrassment or be forced to do things against their will.
Evaluation
We will always agree evaluation criteria and methods with you in advance. In doing this, we will seek to assess the quality of the training and evaluate the learning that has taken place.
Feedback:
" I am in all respects very happy with the outcome. I thought you both managed the process professionally and creatively throughout - a good balance between understanding what we wanted to achieve and helping us get there, and a bit of challenge where appropriate. Your interface with Crown staff was well managed, equally so with our tenants as far as I can see. The design of the survey was very user friendly, and I‘m sure this was why we got results which exceeded my expectations in terms of the response rate you secured and the volume & quality of comment you obtained from our residents. You happily went the ‘extra mile‘ on the statistical analysis to respond to the queries I raised. The hard copy report and the presentation were well received by board members."
Nick Wood, CEO, Crown HA
Feedback:
" The software was easy to use and we now have a really clear picture of our training and development needs across the whole organisation"
Elan - developing competencies
Feedback:
" I found the course to be very useful. A better relationship will be achieved."
Customer Care/ Team Building workshop
Feedback:
" I appreciate the time you spent with us, particularly helping us to get an understanding of the issues we were keen to tease in out through the supplementary questions. Your suggestions were most helpful and appreciated. In addition, the management of the process was very competent, not only in terms of the analysis and summary of the findings, but also in ensuring we had the highest percentage returns we have ever achieved, all at a very competitive price."
Jim Dickson, Chief Executive, Oxbode HA