Training and Development Headings:
Managing Conflict Constructively
This course provides a model for managing conflict that promotes clear management, respectful relationships and a comfortable platform in which to share feelings
Learning Outcomes
By the end of the course participants will be able to demonstrate:
- Ability to promote understanding through constructive feedback
- Awareness of their personal requirements from work relationships and ability to convey this to others
- Ability in managing their own feelings towards conflict
- Skills in managing workplace relationships
Delivery
Managing Conflict is usually delivered as a one-day course.
Who Should Attend this Course?
All managers and others who are interested in developing their approach to managing conflict in the workplace.
Feedback:
" Very useful in stimulating reflection"
Cross-cultural learning workshop
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" Many thanks for this thorough and well researched feasibility study which will help us design and take forward our implementation plan"
Viv Oliver, Parent Partnership Officer
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" I am in all respects very happy with the outcome. I thought you both managed the process professionally and creatively throughout - a good balance between understanding what we wanted to achieve and helping us get there, and a bit of challenge where appropriate. Your interface with Crown staff was well managed, equally so with our tenants as far as I can see. The design of the survey was very user friendly, and I‘m sure this was why we got results which exceeded my expectations in terms of the response rate you secured and the volume & quality of comment you obtained from our residents. You happily went the ‘extra mile‘ on the statistical analysis to respond to the queries I raised. The hard copy report and the presentation were well received by board members."
Nick Wood, CEO, Crown HA
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" I found the process simple and well managed. Colleagues at Skills & Projects are helpful and very competent which made for conducive working. Skills & Projects were clear about timetables and delivery and were well organised."
Mike Wilkins, CEO, Ducane HA