Training and Development Headings:
Managing Conflict Constructively
This course provides a model for managing conflict that promotes clear management, respectful relationships and a comfortable platform in which to share feelings
Learning Outcomes
By the end of the course participants will be able to demonstrate:
- Ability to promote understanding through constructive feedback
- Awareness of their personal requirements from work relationships and ability to convey this to others
- Ability in managing their own feelings towards conflict
- Skills in managing workplace relationships
Delivery
Managing Conflict is usually delivered as a one-day course.
Who Should Attend this Course?
All managers and others who are interested in developing their approach to managing conflict in the workplace.
Feedback:
" Phil has had a profound effect on my attitude towards training events and my level of expectation around them - I am sure that I am not alone in this."
Catherine Buss, Admin Manager, Sussex Probation Area
Feedback:
" You did a really top drawer job of facilitating the event"
Participant, HR Department business planning day
Feedback:
" Pleasantly surprised and I didnt hate it at all!"
Customer Care/ Team Building workshop
Feedback:
" I found the course to be very useful. A better relationship will be achieved."
Customer Care/ Team Building workshop