Training and Development Headings:
Confident Communication
This course provides an insight into the world of advanced communications and provides participants with some of key tools for effective communication.
Learning Outcomes
By the end of the course participants will be able to demonstrate:
- Awareness of their own dominant communication preferences
- Skills in using a range of verbal communication strategies
- Knowledge of the interrelationship between verbal, paralinguistic and non-verbal communication
- Ability to successfully adapt communication to context
Delivery
Confident Communication is usually delivered as a one-day course.
Who Should Attend this Course?
Anyone interested in developing their approach to communication. It may be of particular interest to new managers and those involved in giving presentations or public speaking.
Feedback:
" Your contribution was very well received. The content was interesting and informative and we hope that you were encouraged by the committment and involvement of our members."
Tony Berry, NW Smaller Housing Associations' Group
Feedback:
" We wanted a resident satisfaction survey conducted by an independent organisation that would be responsive to our circumstances and would allow us to compare our results with those from surveys conducted by similar associations. Skills & Projects fitted the bill very well. "
Geoff Lewis, Chief Executive, Barnsbury HA
Feedback:
" The thing I liked most was the facilitators style and the way he helped create an open forum for discussion."
Customer feedback workshop
Feedback:
" I really enjoyed your style of facilitation"
Participant, HR Department business planning day