Commstracker - Making the most of involvement
- Capture as much Resident input as possible.
- All the information is accessible in one place
- Track who Residents are talking to.
- Monitor what Residents are saying.
- Identify and act on Concerns, Issues and Trends as they emerge.
- Priorities are Resident driven
- Residents can input directly into the process
- Residents are given consistent service/answers
- Pick up issues which might otherwise be overlooked
- Track how much time staff are spending on Resident Involvement
- Use ‘Workflow’ to automatically pass information and tasks from one participant to another.
- Ensure that the right person takes ownership of an issue.
- Reduce admin and paperwork
- Maintain a fully up to date record which can be analysed by area, issue, question, answer etc.
- Real-Time reports give up-to-the-minute information
- Can be used by more than one partner organisation
- Residents feel that the effort they invest is worthwhile and the reputation of the organisation is enhanced as it is seen to act on feedback.
- Provide a database of interested residents with information on how they would like to be consulted or involved
For fuller details (PDF) please click here.
