Organisations which use the Tracker will make a significant contribution to cutting edge good practice in resident involvement and participation.

Resident participation and involvement strategies are increasingly seen by housing associations, local authorities and regulators as a key way to improve the quality of services while decreasing costs, enhance accountability and add value to the communities they service. It is widely recognised that involvement can lead to tangible business benefits. The Corporation’s Annual Efficiency process recognises this in terms of cashable and non-cashable efficiency gains and quality improvements.

Throughout the public sector The delivery of 'customer focussed services' is requiring more integrated working and information sharing. Although the Communications Tracker was originally developed for use in the Social Housing environment it is appropriate for any organisations seeking to achieve excellent service levels.

Skills & Projects developed the Communications Tracker to support these involvement strategies. Click here for a more information...