Skills and Projects Company Name
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"An excellent service that enables us to compare our performance with peers and groups of smaller associations as well as nationally. Easy to set up and record data, well set out reports, and a wealth of information through the link with Housemark."

Diana Kingdon, Chair, NHF National Smaller HAs Group

 

National Housing Federation Subscriber

Skills & Projects


Skills & Projects provide resident satisfaction (STAR) survey and benchmarking services, helping housing providers to improve services and engage with their residents through an understanding of satisfaction, performance and profiling data.

We focus on providing information that will inform performance improvement: positive outcomes for providers and residents, not just box-ticking. Our services are highly flexible, always carefully tailored to the requirements and budgets of our customers.

Skills & Projects have been providing consultancy services to the social housing sector for 15 years. We work in partnership with HouseMark to support the benchmarking activities of smaller housing providers.


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SPBM annual report

November 2011
We are delighted to present the first SPBM annual report
- Performance data
- Salary survey findings
- Benchmarking clubs update

Click here to download a copy ...

Satisfaction (STAR)

Resident satisfaction surveys should provide insight into the drivers of satisfaction levels, and focus on action planning and service improvement.

Skills & Projects offer flexible, action focussed resident satisfaction surveys that are innovative and cost effective. Click here to find out more ...

SPBM Benchmarking

Designed by and for
smaller/specialist housing associations our benchmarking groups offer Chief Execs the chance to compare performance, share good practice and learn from each other. We run this service in partnership with HouseMark Click here to find out more ...

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